eatOS offers the below the refund types in the application,

Order-level refund or full refund.
Product-level refund.

How to do a full refund an order through eatOS application

Tap Tickets icon from the side navigation menu. Alternatively, you can tap below icon.


From the list of the transaction, select the transaction you'd like to refund.
After selecting the transaction, payment details will be displayed in the bottom right of the screen.


Swipe left on the payment details. Button to Full refund will appear.


Tap Full refund.
A confirmation box will be displayed. Tap Yes.
Select the reason for the refund in the window below,


Tap Done.

How to do a product level refund in order through eatOS application

Note: Product level refund can only be applied to order with more than one product.

Tap Tickets icon from the side navigation menu. Alternatively, you can tap below icon.


From the list of the transaction, select the transaction you'd like to refund.
After selecting the transaction, all the products in the order will be displayed. Refer the image below for instance.


Swipe left on the product you'd like to refund. Button to Refund will appear.



A confirmation box will be displayed. Tap Yes.
Select the reason for the refund in the window below,


Tap Done.
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